Product Technical Support Escalation
|
Product |
Client Services |
Product Development |
||||
|
|
First | Second | Third | First | Second | Third |
|
PGM install |
Jeffrey | Jennifer | Dyke | Winston | Matthew | -- |
|
PGM general |
Jeffrey | Jennifer | Dyke | Bill Laskin | Winston | Matthew |
|
PGM help |
Jeffrey | Jennifer | Dyke | Bill Laskin | Winston | -- |
|
PGM gift annuity agreements and other narratives |
Jeffrey | Jennifer | Dyke | Bill Laskin | Winston | -- |
|
PGM logos |
Jeffrey | Jennifer | Dyke | Nancy Manchec | Matthew | Winston |
|
Gift Annuity Rate tables (.gar files) |
Jennifer | Michael | Dyke | Winston | -- | -- |
|
GiftWrap 4.0 General |
Jeffrey | Nancy | Dyke | Ellen | Warren | -- |
|
GiftWrap 4.0 saas/admin server |
-- | -- | -- | Matthew | Warren | Ellen |
|
GiftWrap 4.0 enterprise installation |
-- | -- | -- | Matthew | Warren | Ellen |
|
GiftWrap 3.x Calcs |
Jeffrey | Dyke | -- | Ellen | Winston | -- |
|
GiftWrap 3.x Install |
Dyke | Jeffrey | Nancy | Winston | Matthew | -- |
|
GW 3.x Merge |
-- | -- | -- | Winston | Ellen | -- |
|
GiftWrap custom checks and uploads |
Dyke | Louise | -- | Ellen | -- | -- |
|
GiftWrap conversions and other special projects |
Dyke | Jeffrey | Nancy | Ellen | Winston | -- |
|
GiftWrap help |
Jeffrey | Dyke | Nancy | Bill Laskin | Winston | Matthew |
|
GiftCalcs |
Jennifer | Michael | Sam | Matthew | Winston | Warren |
|
BatchCalcs |
Jeffrey | Dyke | Bill Laskin | Winston | -- | -- |
|
USA |
Jeffrey | Dyke | -- | Winston | Bill Laskin | -- |
|
CGA Manual install |
Michael | Jennifer | Dyke | Winston | Matthew | -- |
|
CGA Manual content |
Dyke | Jennifer | Jeffrey | Edie | Bill Zook | Frank Minton |
|
Canadian Book install |
Michael | Dyke | -- | Winston | Matthew | -- |
|
Canadian Book content |
-- | -- | -- | Bill Zook | Frank Minton | -- |
|
Webinar CDs and downloads |
Michael | Jennifer | Dyke | Winston | -- | -- |
|
Webinar audio & content |
-- | -- | -- | Bill Laskin | -- | -- |